Cashier / Server Processing is a feature that must be enabled on a terminal before you can follow any of the processes below. To have these features enabled, please speak to your leasing company.

Adding a cashier / server

1. Open the menu with the F1 key, or 0 key.

2. Navigate to the second page by pressing the down arrow.

3. Select Cashier.

4. Enter the merchant password, press the green OK button to confirm.

5. Select Add/Rmv.

6. Enter the desired cashier number.

7. Select Yes to confirm sign on.

Removing a cashier / server

1. Open the menu with the F1 key, or 0 key.

2. Navigate to the second page by pressing the down arrow.

3. Select Cashier.

4. Enter the merchant password, press the green OK button to confirm.

5. Select Add/Rmv.

6. Enter the cashier number that you want to sign off.

7. Select Yes to confirm sign off.

Other options available in the Cashier menu are View (to view the cashiers), Report (to print a cashier sign on report) and Clear (to clear all cashiers).

Printing a cashier / server split report

This report will provide a breakdown of transactions processed by each cashier / server, plus a split of any gratuity included in these transactions.

1. Open the menu with the F1 key, or 0 key.

2. Select Reports.

3. Select Cashier.

4. Enter the merchant password, press the green OK button to confirm.

5. Select Detail or Summary.

6. Enter a cashier number for an individual report, or leave blank for all cashiers, press the green OK button to proceed.

It is best practice to complete this at the end of business every day.​​

This process ensures that the transactions held on the terminal's batch are confirmed with the Acquirer bank, which will in turn trigger those funds to be sent to the intended bank account.

If you have multiple terminals, each terminal requires its own settlement to be completed.

End of Day / Settlement Process

To complete your Settlement / End of Day process, follow the below steps, there are slight variations in the process depending on the Acquirer your terminal operates with.

1. Open the menu with the F1 key, or 0 key.

2. Select Batch.

3. Select Settle or End of Day.

4. Enter your merchant password, press the green OK button to confirm.

5. (Skip this step if you are not prompted with the below) At this stage, your terminal may require you to…
   

   1. Select the Acquirer you wish to settle. In the event that your terminal transacts through more than one Acquirer (such as if you also have AMEX enabled on your device). Press the number that corresponds with the Acquirer you wish to settle, or select All to settle all Acquirers together.
      

   2. Confirm the total sales and refunds. Use the green OK button to accept or Cancel with the red button, do so at your own discretion. If you have any concerns about the totals displayed, any queries about this are best directed to your Acquirer.
      

6. Your terminal will then attempt its connection to the Acquirer bank and reconcile the totals with their records, if this process was successful, the terminal will print the settlement report with your figures, and will state "Sending OK" and/or "Balances Reconciled" to confirm that it was successful. If your device attempts the connection three times and/or your settlement report states "Sending Failed", your device may either be experiencing connection issues, or there is an issue with the Acquirer account. You can check the FAQ answer for "Why are transactions failing or declining?" for tips on checking your connection, or contact your technical support helpdesk for assistance. If your settlement report states "Training Mode" anywhere on the settlement report, this means that you have enabled Training Mode on your device, which is used to provide a dummy terminal environment and will not be connected to the Acquirer. If you are unsure how to disable Training Mode, please contact the technical support helpdesk for assistance. In the event that your terminal produces "RB Out of Balance" or "Out of Balance" on your terminal screen or settlement report, please refer to the corresponding entry on the Error Messages tab above.

If an update is available, it can be downloaded using function number 92. Before attempting this, if you have any transactions in the current batch, please complete the Settlement/End of Day process, otherwise the terminal may not allow you to run this process.

1. To access the function screen, press F4 on your terminal, or press the 0 key and locate the Function option - this may be on the second page of the menu, press the down arrow to move to the second page.

2. When on the function screen, the screen will say "Enter Function" with a small box, enter the number 92 and press the green OK button.

3. Enter your merchant password, press the green OK button to confirm.

4. The terminal will display "Prog. load correct?", press the green OK button to accept.

5. The terminal will now initiate the download, this usually will take around 5 minutes to complete (depending on connection speed), and the terminal will automatically reboot itself when it is done. After the reboot, it will print out an update report telling you if it was successful. If the terminal does not reboot, gets stuck, or if you do not get the update report, please contact your technical support helpdesk for advice.

Unless the declines are genuine, your terminal may be experiencing connection issues.

A Wi-Fi enabled terminal shows this symbol in the top right corner:

The colour of this symbol determines the connection status:

• A GREEN symbol means that the terminal is connected to the network.
  

• A RED symbol means that the terminal has an issue with the network connection.
  

• An ❌ over the symbol means that the terminal is not detecting a network that it can connect to.

Try the following steps to attempt to restore connectivity:

1. Check your Wi-Fi router is working and has internet access: connect another device (e.g., a phone) and try loading a popular website.
   

2. Restart the router: turn it off, wait 30 seconds, turn it back on, then confirm internet access. Try a transaction.
   

3. Restart the terminal: press and hold the power button (bottom left of the keypad) for 5–10 seconds until the screen goes blank. Hold the button again to power it back on, then try a transaction.

If you have tried all of the above steps and are still unable to complete a transaction, please contact the technical support helpdesk.

Unless the declines are genuine, your terminal may be experiencing connection problems.

A terminal that is GPRS enabled should have a G, 3G or 4G symbol, with a box around it, in the top right of the screen.

You will also see a signal strength indicator in the top right corner of the screen, the number of segments will change based on the signal strength, this is how it appears at full strength:

Try the following steps to attempt to restore connectivity:

1. Move the terminal closer to a window or outside to improve signal, then try a transaction.
   

2. Restart the terminal: press and hold the power button (bottom left of the keypad) for 5–10 seconds until the screen goes blank. Hold the button again to power it back on, then try a transaction.
   

3. If issues persist, there may be a local network outage (e.g., mast maintenance). In some cases, switching network providers can help, but not always. Contact technical support if unsure.
   

4. www.signalchecker.co.uk can help identify potential network issues:
   

   • The “See Coverage Map” button links to each carrier’s coverage checker, which shows where service should be available but does not show temporary faults.
     

   • Some carriers also provide a network status checker (sometimes a separate tool, sometimes combined with coverage). This reports only known or reported local issues.
     

   • Not all carriers offer both tools, and status checkers may not list every problem if it hasn’t yet been reported.

If you have tried all of the above steps and are still unable to complete a transaction, please contact the technical support helpdesk.

Unless the declines are genuine, your terminal may be experiencing connection issues.

The V3CT3 & V3C uses an Ethernet (LAN) cable. A connectivity icon appears in the top right of the screen:

If there is a red line through the symbol:

1. Check that the Ethernet cable is securely connected to both the terminal’s LAN port and your router’s LAN/numbered port. Refer to your router's instruction manuals or online sources if you are unsure.
   

2. If the red line remains, replace the cable (use at least CAT5 or above, and ideally a new cable to rule out another faulty one).
   

3. Restart the terminal: press and hold the power button (bottom left of the keypad) until the screen goes blank. Hold the button again to power it back on. Once restarted, try a transaction.

If there is no red line through the symbol:

1. Restart your internet router, then restart the terminal (same power button process as above).
   

2. Check whether other devices on the same network can access the internet.
   

   • A router can be powered on and appear to be working, but may not actually be providing internet access.
     

   • The easiest way to check is to load a popular website on another device connected to that network. If no internet is available, contact your Internet Service Provider.

If these steps do not resolve the problem, please contact the technical support helpdesk.

Your Acquirer has logged the terminal off. Depending on your Acquirer, there is a specific procedure to log the terminal back on; if you have not been given instruction on how to do this, or are unsure, please contact our helpdesk for assistance.

If you are using a mobile terminal (V3M2):

Before trying anything else, try rebooting the terminal by pushing and holding the power button in the bottom left corner of the keypad for up to 10 seconds, once the screen has gone blank, push and hold the same button to turn the device back on.

Ensure the terminal has been sufficiently charged, either with the terminal correctly placed onto the charging base, or a Mini USB cable plugged into the left-hand side of the terminal. Your terminal will have an LED light on the side of the device, and the charging base will have an LED light on the front of the base, to indicate power/charging status.

Check that the transformer brick (where the kettle lead plugs into, along the power cable) has a white LED light on it. If it does not, check that the kettle lead is properly seated into the port. If this does not change the state of the LED, try moving the mains power socket that the power supply unit is plugged into.

If you have checked the status of the power supply and the LED lights that should be on are on, try rebooting the terminal by pushing and holding the power button in the bottom left corner of the keypad for up to 10 seconds, once the screen has gone blank, push and hold the same button to turn the device back on.

If the terminal is still not powering on, or cannot reach or stay on the "Enter Amount" screen after checking the above, please contact your technical support helpdesk.

If you are using a countertop terminal running on mains power (V3C/V3CT3):

Before trying anything else, try rebooting the terminal by pushing and holding the power button in the bottom left corner of the keypad for up to 10 seconds, once the screen has gone blank, push and hold the same button to turn the device back on.

Try reseating the power cable plug in the DC port labelled 9V on the back of the terminal.

Check that the transformer brick (where the kettle lead plugs into, along the power cable) has a white LED light on it. If it does not, check that the kettle lead is properly seated into the port. If this does not change the state of the LED, try moving the mains power socket that the power supply unit is plugged into.

If you have checked the status of the power supply and the LED light that should be on is on, try rebooting the terminal by pushing and holding the power button in the bottom left corner of the keypad for up to 10 seconds, once the screen has gone blank, push and hold the same button to turn the device back on.

If the terminal is still not powering on, or cannot reach or stay on the "Enter Amount" screen after checking the above, please contact your technical support helpdesk.