Product Support

This guide is tailored to the navigation options found on the S1F2. 

If you are using a different Saturn device, the menu options will be the same. However, additional steps may be required to find them. Some menus will have arrows appearing at the bottom of the screen to navigate to subsequent pages.

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Please note, the details shown below and in the images can vary slightly to what you may see on your device; however, the overall process will be similar.

Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.

Step 1:

From the Sale screen, enter the desired amount to pay.

Step 2:

Press the green OK button to proceed.

Step 3:

Press the green Correct button to confirm the amount entered.

Step 4:

Press the green Manual button to begin the manual entry.

Step 5:

Enter the long card number of the payment card. Press the green OK button to proceed.

Step 6:

Enter the expiry date of the payment card. Press the green OK button to proceed.

Step 7:

For "Card present?" select No.

Step 8:

Enter the CVV code of the payment card. Press the green OK button to proceed.

Step 9:

Enter the postcode associated with the account holder of the payment card - numerical values only, for example: the postcode AA1 2BB would be “12”. Press the green OK button to proceed.

NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.

Step 10:

Enter the Address associated with the account holder of the payment card - numerical values only, for example: the address 11 Example Road would be “11”. Press the green OK button to proceed.

NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.

Step 11:

The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.

You do not need to do anything at this stage.

Step 12:

If successful, the screen will display "Transaction Online - APPROVED".

You do not need to to anything at this stage.

If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.

Step 13:

After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.