Saturn
The Saturn range offers versatile connectivity, capable of communicating via Wi-Fi or GPRS mobile signal (such as 4G/3G, depending on local service availability). It supports both 2.4GHz and 5GHz Wi-Fi networks but requires a secure, non-cloud-based router. When both connection types are available, the terminal prioritises Wi-Fi and will fall back on GPRS if Wi-Fi connectivity fails.
Click here to go to our Documents & Downloads page for Quick Reference Guides/User Manuals.
How do I complete my End of Day Banking Procedure/Settlement?
It is best practice to complete this at the end of business every day.
This process ensures that the transactions held on the terminal's batch are confirmed with the Acquirer bank, which will in turn trigger those funds to be sent to the intended bank account.
If you have multiple terminals, each terminal requires its own settlement to be completed.
The End of Day/Settlement process overall is very similar, with minor variation, between the Acquirers that the terminal operates with. To view a guide on the process, click on the link relevant to your Acquirer:
Lloyds, FDMS, Worldpay & AIB | End of Day/Settlement
How do I update my terminal?
If a software update is available, this will occur during the daily automatic reboot - this is generally programmed to happen in the early hours of the morning.
You should get an update report advising you of a successful update when one has occurred.
If you believe your terminal is failing to update, please contact our helpdesk.
Why are transactions failing or declining?
Unless the declines are genuine, your terminal may be experiencing connection issues.
Saturn terminals support both Wi-Fi and GPRS connections. Depending on your usual setup, expand the section below corresponding to your connection type - if you're not sure how to identify which is in use, each section will tell you what to look for:
Wi-Fi Connection
A Wi-Fi connected terminal shows this symbol in the top right corner:
If the symbol is missing, the terminal is not currently connected to Wi-Fi.
Try the following steps to attempt to restore connectivity:
Check your Wi-Fi router is working and has internet access (e.g., connect a phone and load a webpage).
Restart the router: turn it off, wait 30 seconds, turn it back on, and confirm internet access before retrying a transaction.
Restart the terminal:
S1F2: power button on the left side.
S1Mini2: power button on the right side.
Hold the button until Power off & Restart appears, then select Restart. Try a transaction once it restarts.
If your terminal has a SIM card, you can switch to GPRS by turning off Use Wi-Fi in the settings.
For a guide on how to connect to Wi-Fi, click here.
GPRS Connection
A GPRS connected terminal should have a 3G/4G symbol in the top right corner of the screen.
A SIM card must be installed for this connection (some leasing companies do not include one).
You will also see a signal strength indicator next to the 3G/4G symbol, the amount it is 'filled' will indicate the signal strength, this is how it appears at full strength:
Try the following steps to attempt to restore connectivity:
Move the terminal closer to a window or outside to improve signal, then try a transaction.
Restart the terminal:
S1F2: power button on the left side.
S1Mini2: power button on the right side.
Hold the button until Power off & Restart appears, then select Restart. Try a transaction once it restarts.
If issues persist, there may be a local network outage (e.g., mast maintenance). In some cases, switching network providers can help, but not always. Contact technical support if unsure.
www.signalchecker.co.uk can help identify potential network issues:
It lists coverage checkers for each carrier via the “See Coverage Map” button. These show where service should be available but do not report live faults.
Some carrier sites also provide a network status checker, either as a separate tab/service or combined with coverage. This reports only known or reported local issues (e.g., outages, mast work).
Not all carriers provide both tools, and even a status checker may not list every fault if it hasn’t yet been reported.
If Wi-Fi is available, connect through the terminal’s settings menu. Even an unstable Wi-Fi signal can provide a temporary workaround until the GPRS issue is resolved.
If you have tried all of the above steps relevant to your type of connection (Wi-Fi or GPRS), or if neither connectivity symbols are visible; and you are still unable to complete a transaction, please contact the technical support helpdesk for further assistance.
Why does my terminal say "Acquirer Disabled"/"Security Error"/"Bad MAC"?
Your Acquirer has logged the terminal off. Depending on your Acquirer, there is a specific procedure to log the terminal back on; if you have not been given instruction on how to do this, or are unsure, please contact our helpdesk for assistance.
Which report is best for my needs?
If you have accessed the Reports screen, and are unsure of which report to view/print. Below is a rundown of the information contained within each report.
Please be aware that the types of reports you will have access to will depend on the Acquirer that your terminal operates with, if you are unsure what this means, please contact your Leasing Company, or your technical support helpdesk and we can explain this for you.
Some reports have a Short and a Full option, which provide different levels of detail.
All reports will display your Terminal ID and Merchant ID at the top of the printout.
If your Acquirer is EVO
Analysis report:
Short:
Receipt range i.e. from receipt 000001, to receipt 000010.
Number of sales/voids & totals.
Number of tips & total.
Number of completion/voids & totals.
Number of pre-auth/voids & totals.
Net total.
Full:
Everything found on 'Short' version; plus a breakdown of individual transactions, including transaction numbers & times, card types and cashback amounts.
In both 'Short' and 'Full' versions, generating or printing these reports will not make any connection with the Acquirer, or reset totals to zero. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
Statement report:
Short:
Receipt range i.e. from receipt 000000, to receipt 000010.
Combined summary of all card types for sales, refunds and completions.
Net total.
Full:
Receipt range i.e. from receipt 000000, to receipt 000010.
Combined summary of all card types for sales, refunds and completions.
Summary of individual card types for sales, refunds and completions.
Combined net total & net total per card type.
In both 'Short' and 'Full' versions, generating or printing these reports will not make any connection with the Acquirer, or reset totals to zero. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
If your Acquirer is Lloyds (Cardnet), FDMS, Worldpay or AIB
Please be aware that the default banking window 08:00 - 18:00 may affect the values shown on your reports, if this does not match up to your business' operating hours, please speak to your Acquirer to check this and change it if necessary.
X / Z reports:
Both the X and Z report will contain the same information:
Transaction range i.e. for TXNS 0000-0010.
Totals per card type & grand total.
Breaks down per card type and grand total by sales (DR), and refunds (CR).
The only functional difference between an X and Z report, is that an X report WILL NOT reset totals to zero, and a Z report WILL reset totals to zero.
The bottom of the report will state "TOTALS NOT RESET" / "TOTALS RESET" respectively.
In both cases, generating or printing these reports will not make any connection with the Acquirer. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
If you wish to have a report that resets to zero, alongside completing a settlement to confirm totals with the Acquirer, we recommend completing a Z report, followed by the settlement.
Summary report:
This report is very basic in the information that it provides. For a more detailed report, use the Audit report.
Total by card type; breaks down by sales, refunds and totals.
Grand total of all card types; breaks down by sales, refunds and totals.
Generating or printing this report will not make any connection with the bank, or reset totals to zero. Only a Settlement will make a connection with the Acquirer - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information. To reset the totals to zero, use the Z report detailed above.
Audit report:
Breaks down each individual transaction, providing:
Invoice number.
PAN.
Type of transaction (sale, refund, etc.)
Auth code.
Card type used.
Transaction total.
Generating or printing this report will not make any connection with the bank, or reset totals to zero. Only a Settlement will make a connection with the Acquirer - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information. To reset the totals to zero, use the Z report detailed above.
If your Acquirer is Elavon
Audit / Summary report:
Both reports contain near identical information, the only difference is that the Audit report will also provide a running total of all transactions (both UK and foreign cards) at the bottom of the report. Aside from that, both will show the following:
Breakdown of sales, sales voids, refunds and a total.
Number of transactions contained in the report.
Breakdown of sales for UK card types.
Breakdown of sales for foreign card types (if applicable).
In both cases, generating or printing these reports will not make any connection with the Acquirer, or reset totals to zero. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
How do I complete my End of Day Banking Procedure/Settlement?
It is best practice to complete this at the end of business every day.
This process ensures that the transactions held on the terminal's batch are confirmed with the Acquirer bank, which will in turn trigger those funds to be sent to the intended bank account.
If you have multiple terminals, each terminal requires its own settlement to be completed.
The End of Day/Settlement process overall is very similar, with minor variation, between the Acquirers that the terminal operates with. To view a guide on the process, click on the link relevant to your Acquirer:
Lloyds, FDMS, Worldpay & AIB | End of Day/Settlement
How do I update my terminal?
If a software update is available, this will occur during the daily automatic reboot - this is generally programmed to happen in the early hours of the morning.
You should get an update report advising you of a successful update when one has occurred.
If you believe your terminal is failing to update, please contact our helpdesk.
Why are transactions failing or declining?
Unless the declines are genuine, your terminal may be experiencing connection issues.
Saturn terminals support both Wi-Fi and GPRS connections. Depending on your usual setup, expand the section below corresponding to your connection type - if you're not sure how to identify which is in use, each section will tell you what to look for:
Wi-Fi Connection
A Wi-Fi connected terminal shows this symbol in the top right corner:
If the symbol is missing, the terminal is not currently connected to Wi-Fi.
Try the following steps to attempt to restore connectivity:
Check your Wi-Fi router is working and has internet access (e.g., connect a phone and load a webpage).
Restart the router: turn it off, wait 30 seconds, turn it back on, and confirm internet access before retrying a transaction.
Restart the terminal:
S1F2: power button on the left side.
S1Mini2: power button on the right side.
Hold the button until Power off & Restart appears, then select Restart. Try a transaction once it restarts.
If your terminal has a SIM card, you can switch to GPRS by turning off Use Wi-Fi in the settings.
For a guide on how to connect to Wi-Fi, click here.
GPRS Connection
A GPRS connected terminal should have a 3G/4G symbol in the top right corner of the screen.
A SIM card must be installed for this connection (some leasing companies do not include one).
You will also see a signal strength indicator next to the 3G/4G symbol, the amount it is 'filled' will indicate the signal strength, this is how it appears at full strength:
Try the following steps to attempt to restore connectivity:
Move the terminal closer to a window or outside to improve signal, then try a transaction.
Restart the terminal:
S1F2: power button on the left side.
S1Mini2: power button on the right side.
Hold the button until Power off & Restart appears, then select Restart. Try a transaction once it restarts.
If issues persist, there may be a local network outage (e.g., mast maintenance). In some cases, switching network providers can help, but not always. Contact technical support if unsure.
www.signalchecker.co.uk can help identify potential network issues:
It lists coverage checkers for each carrier via the “See Coverage Map” button. These show where service should be available but do not report live faults.
Some carrier sites also provide a network status checker, either as a separate tab/service or combined with coverage. This reports only known or reported local issues (e.g., outages, mast work).
Not all carriers provide both tools, and even a status checker may not list every fault if it hasn’t yet been reported.
If Wi-Fi is available, connect through the terminal’s settings menu. Even an unstable Wi-Fi signal can provide a temporary workaround until the GPRS issue is resolved.
If you have tried all of the above steps relevant to your type of connection (Wi-Fi or GPRS), or if neither connectivity symbols are visible; and you are still unable to complete a transaction, please contact the technical support helpdesk for further assistance.
Why does my terminal say "Acquirer Disabled"/"Security Error"/"Bad MAC"?
Your Acquirer has logged the terminal off. Depending on your Acquirer, there is a specific procedure to log the terminal back on; if you have not been given instruction on how to do this, or are unsure, please contact our helpdesk for assistance.
Which report is best for my needs?
If you have accessed the Reports screen, and are unsure of which report to view/print. Below is a rundown of the information contained within each report.
Please be aware that the types of reports you will have access to will depend on the Acquirer that your terminal operates with, if you are unsure what this means, please contact your Leasing Company, or your technical support helpdesk and we can explain this for you.
Some reports have a Short and a Full option, which provide different levels of detail.
All reports will display your Terminal ID and Merchant ID at the top of the printout.
If your Acquirer is EVO
Analysis report:
Short:
Receipt range i.e. from receipt 000001, to receipt 000010.
Number of sales/voids & totals.
Number of tips & total.
Number of completion/voids & totals.
Number of pre-auth/voids & totals.
Net total.
Full:
Everything found on 'Short' version; plus a breakdown of individual transactions, including transaction numbers & times, card types and cashback amounts.
In both 'Short' and 'Full' versions, generating or printing these reports will not make any connection with the Acquirer, or reset totals to zero. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
Statement report:
Short:
Receipt range i.e. from receipt 000000, to receipt 000010.
Combined summary of all card types for sales, refunds and completions.
Net total.
Full:
Receipt range i.e. from receipt 000000, to receipt 000010.
Combined summary of all card types for sales, refunds and completions.
Summary of individual card types for sales, refunds and completions.
Combined net total & net total per card type.
In both 'Short' and 'Full' versions, generating or printing these reports will not make any connection with the Acquirer, or reset totals to zero. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
If your Acquirer is Lloyds (Cardnet), FDMS, Worldpay or AIB
Please be aware that the default banking window 08:00 - 18:00 may affect the values shown on your reports, if this does not match up to your business' operating hours, please speak to your Acquirer to check this and change it if necessary.
X / Z reports:
Both the X and Z report will contain the same information:
Transaction range i.e. for TXNS 0000-0010.
Totals per card type & grand total.
Breaks down per card type and grand total by sales (DR), and refunds (CR).
The only functional difference between an X and Z report, is that an X report WILL NOT reset totals to zero, and a Z report WILL reset totals to zero.
The bottom of the report will state "TOTALS NOT RESET" / "TOTALS RESET" respectively.
In both cases, generating or printing these reports will not make any connection with the Acquirer. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.
If you wish to have a report that resets to zero, alongside completing a settlement to confirm totals with the Acquirer, we recommend completing a Z report, followed by the settlement.
Summary report:
This report is very basic in the information that it provides. For a more detailed report, use the Audit report.
Total by card type; breaks down by sales, refunds and totals.
Grand total of all card types; breaks down by sales, refunds and totals.
Generating or printing this report will not make any connection with the bank, or reset totals to zero. Only a Settlement will make a connection with the Acquirer - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information. To reset the totals to zero, use the Z report detailed above.
Audit report:
Breaks down each individual transaction, providing:
Invoice number.
PAN.
Type of transaction (sale, refund, etc.)
Auth code.
Card type used.
Transaction total.
Generating or printing this report will not make any connection with the bank, or reset totals to zero. Only a Settlement will make a connection with the Acquirer - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information. To reset the totals to zero, use the Z report detailed above.
If your Acquirer is Elavon
Audit / Summary report:
Both reports contain near identical information, the only difference is that the Audit report will also provide a running total of all transactions (both UK and foreign cards) at the bottom of the report. Aside from that, both will show the following:
Breakdown of sales, sales voids, refunds and a total.
Number of transactions contained in the report.
Breakdown of sales for UK card types.
Breakdown of sales for foreign card types (if applicable).
In both cases, generating or printing these reports will not make any connection with the Acquirer, or reset totals to zero. Only a Settlement will do so - see FAQ: "How do I complete my End of Day Banking Procedure/Settlement" for further information.