Guide:
Chip & PIN Payment w/ Tip & Cashback
All Acquirers
Please note that the details shown below and in the photos can vary slightly; however, the overall process will be similar.
Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.
Step 1:
From the Sale screen, enter the desired amount to pay.
Step 2:
Press the green OK button to proceed.
Step 3:
Select Yes to add a tip.
Step 4:
You can select Other to manually input an amount, or select a preset percentage for the tip, if a preset is selected then skip to step 6.
Step 5:
If Other was selected on the previous screen, enter the desired tip amount and press the green OK button to proceed.
Step 6:
If the tip amount was entered correctly, select Yes to proceed.
If the tip amount was entered incorrectly, you can select the No at this stage to restart the transaction.
Step 7:
Press the green Correct button to confirm the total amount + tip entered.
Step 8:
Insert the card to the Chip & PIN reader located below the screen.
Step 9:
Enter the desired cashback amount, press the green OK button to proceed.
If the customer does not want cashback, leave blank and press the green OK button to proceed.
Step 10:
Confirm the total amount that will be charged by pressing the green YES button.
Step 11:
The cardholder is required to enter their PIN, followed by pressing the green OK button to confirm.
Step 12:
The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.
You do not need to do anything at this stage.
Step 13:
When prompted, remove the card from the Chip & PIN reader.
Step 14:
If successful, the screen will display "Transaction Online - APPROVED".
You do not need to to anything at this stage.
If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.
Step 15:
After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.