Question 1

All transactions are declining/ failing

Accepted Answer

Check the internet or phone line is working. Switch the power off at the power socket, check all cables connected, switch back on and hold down the power button to turn it on.

Question 2

How do I complete my End of Day Banking Procedure/Settlement?

Accepted Answer

It is best practice to complete this at the end of business every day.​​
1. When the terminal is displaying the 'SALE' screen​
2. Press 'Batch' and enter password 0000 and then press Enter
3. Follow on-screen instructions

Question 3

Blank screen or loss of power?

Accepted Answer

Ensure the plastic strip covering the gold pins is removed from the battery before switching on, ensure the battery is fully charged using with a power cable directly into the machine or the terminal is placed on the docking station correctly. Press the power button on the side of the terminal to turn on.

Question 4

Terminal displays 'Acquirer Disabled'

Accepted Answer

This means the connection has been lost with the acquirer and needs to be reconnected again, please call our Helpdesk.

Question 5

Software Upgrade

Accepted Answer

Saturn:  Will automatically upgrade 
Vega:

Spire:

Product Support

SPm20

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