Product Support

Check the internet or phone line is working. Switch the power off at the power socket, check all cables connected, switch back on and hold down the power button to turn it on.

It is best practice to complete this at the end of business every day.​​ 1. When the terminal is displaying the 'SALE' screen​ 2. Press 'Batch' and enter password 0000 and then press Enter 3. Follow on-screen instructions

Ensure the plastic strip covering the gold pins is removed from the battery before switching on, ensure the battery is fully charged using with a power cable directly into the machine or the terminal is placed on the docking station correctly. Press the power button on the side of the terminal to turn on.

This means the connection has been lost with the acquirer and needs to be reconnected again, please call our Helpdesk.

Saturn: Will automatically upgrade Vega: Spire: