Product Support

This guide is tailored to the navigation options found on the S1F2. 

If you are using a different Saturn device, the menu options will be the same. However, additional steps may be required to find them. Some menus will have arrows appearing at the bottom of the screen to navigate to subsequent pages.

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Please note, the details shown below and in the images can vary slightly to what you may see on your device; however, the overall process will be similar.

ATTENTION:

This version of the guide is for terminals with the Acquirers Lloyds, FDMS, Worldpay & AIB.

If your Acquirer is EVO - click here.

If your Acquirer is Elavon - click here.

If you are not sure who your Acquirer is, check the documentation provided to you by your Leasing Company, or inspect the top of a previous settlement report from your device.

Elavon, Lloyds, FDMS, Worldpay or AIB will all show on the report, EVO is the only Acquirer that will not be shown on the report.

Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.

Step 1:

From the Sale screen, press the arrow in the top left corner of the screen.

Step 2:

Select Refund.

Step 3:

Enter your Merchant Password, press the green OK button to proceed.

Step 4:

Enter the desired amount to refund, press the green OK button to proceed.

Step 5:

Press the green Correct button to confirm the amount entered.

Step 6:

Press the green Manual button to begin the manual entry.

Step 7:

The terminal may ask you to re-enter your Merchant Password again at this stage.

Enter your Merchant Password, press the green OK button to proceed.

Step 8:

Enter the long card number of the payment card. Press the green OK button to proceed.

Step 9:

Enter the expiry date of the payment card. Press the green OK button to proceed.

Step 10:

For "Card present?", for CNP select No. Otherwise, select Yes.

Step 11:

The terminal may ask for you to enter the CVV code for the payment card. This is the 3-4 digit code found usually on the back of the payment card.

Enter the CVV code of the payment card. Press the green OK button to proceed.

Step 12:

The terminal may ask for you to enter the postcode associated with the account holder of the payment card - numerical values only, for example: the postcode AA1 2BB would be “12”. Press the green OK button to proceed.

NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.

Step 13:

The terminal may ask for you to enter the address associated with the account holder of the payment card - numerical values only, for example: the address 11 Example Road would be “11”. Press the green OK button to proceed.

NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.

Step 14:

The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.

You do not need to do anything at this stage.

Step 15:

If successful, the screen will display "Transaction Online - APPROVED".

It may instead display "Transaction Offline - APPROVED"; if it does, this was still successful, but the means that the refund may not show on the customer's bank statement until another connection is made with the bank (i.e. another transaction or a settlement).

You do not need to do anything at this stage.

If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.

Step 16:

After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.

Alternatively, its possible that the terminal will trigger the Digital Receipt option instead of prompting you with the choice to print a receipt. Click here for more information about the Digital Receipt functionality.