Guide:
Pre-Auth CNP (Manual Entry)
Elavon
Please note that the steps shown below and in the photos can vary slightly, but the overall process should be the same.
Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.
Step 1:
From the Sale screen, press the arrow in the top left corner of the screen.
Step 2:
Select Others.
Step 3:
Select Pre-Auth.
Step 4:
Enter the desired Pre-Auth amount, press the green OK button to proceed.
Step 5:
Press the green Correct button to confirm the amount entered.
Step 6:
Press the green Manual button to begin the manual entry.
Step 7:
Enter the long card number of the payment card. Press the green OK button to proceed.
Step 8:
Enter the expiry date of the payment card. Press the green OK button to proceed.
Step 9:
The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.
You do not need to do anything at this stage.
Step 10:
If successful, the screen will display "Transaction Online - APPROVED".
You do not need to to anything at this stage.
If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.
Step 11:
After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.