Guide:
CNP (Manual Entry) Payment
Elavon
Please note that the details shown below and in the photos can vary slightly; however, the overall process will be similar.
Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.
Step 1:
From the Sale screen, enter the desired amount to pay.
Step 2:
Press the green OK button to proceed.
Step 3:
Press the green Correct button to confirm the amount entered.
Step 4:
Press the green Manual button to begin the manual entry.
Step 5:
Enter the long card number of the payment card. Press the green OK button to proceed.
Step 6:
Enter the expiry date of the payment card. Press the green OK button to proceed.
Step 7:
Enter the CVV code of the payment card. Press the green OK button to proceed.
Step 8:
Enter the postcode associated with the account holder of the payment card - numerical values only, for example: the postcode AA1 2BB would be “12”. Press the green OK button to proceed.
NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.
Step 9:
Enter the Address associated with the account holder of the payment card - numerical values only, for example: the address 11 Example Road would be “11”. Press the green OK button to proceed.
NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.
Step 10:
The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.
You do not need to do anything at this stage.
Step 11:
If successful, the screen will display "Transaction Online - APPROVED".
You do not need to to anything at this stage.
If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.
Step 12:
After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.