Product Support

This guide is tailored to the navigation options found on the S1F2. 

If you are using a different Saturn device, the menu options will be the same. However, additional steps may be required to find them. Some menus will have arrows appearing at the bottom of the screen to navigate to subsequent pages.

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Please note, the details shown below and in the images can vary slightly to what you may see on your device; however, the overall process will be similar.

ATTENTION:

This version of the guide is for terminals with the Acquirer Elavon.

If your Acquirer is EVO - click here.

If your Acquirer is Lloyds, FDMS, Worldpay or AIB - click here.

If you are not sure who your Acquirer is, check the documentation provided to you by your Leasing Company, or inspect the top of a previous settlement report from your device.

Elavon, Lloyds, FDMS, Worldpay or AIB will all show on the report, EVO is the only Acquirer that will not be shown on the settlement report.

Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.

Step 1:

From the Sale screen, press the arrow in the top left corner of the screen.

Step 2:

Select Others.

Step 3:

Select Batch.

Step 4:

Enter your Merchant Password, press the green OK button to proceed.

Step 5:

Select Settle.

Step 6:

Enter your Merchant Password, press the green OK button to confirm.

Step 7:

Select the Acquirer you wish to settle.

The options seen here can vary based on who your Acquirer is.

You can select All to settle all Acquirers simultaneously.

Step 8:

The terminal will display a "Processing" message on screen while the Acquirer determines if the settlement is agreed or disagreed.

You do not need to do anything at this stage.

Step 9:

If successful, the screen will display "Totals Agreed".

You do not need to do anything at this stage. The terminal will print the settlement report and return to the Sale screen.

If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the batch. Please contact the technical support helpdesk and/or Acquirer if you are unsure.