Product Support

This guide is tailored to the navigation options found on the S1F2. 

If you are using a different Saturn device, the menu options will be the same. However, additional steps may be required to find them. Some menus will have arrows appearing at the bottom of the screen to navigate to subsequent pages.

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Please note, the details shown below and in the images can vary slightly to what you may see on your device; however, the overall process will be similar.

Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.

Split Per Couple will divide a transaction into equal values according to the number of couples entered.

Alternatives to this option are Split Per Person and Custom Split.

We also have guides available on how to Supend/Resume a Split Bill and how to Cancel a Split Bill.

Step 1:

From the Sale screen, enter the total desired amount to pay, then press the SPLIT button above the amount input box to proceed.

Pressing the green OK button will take you to a standard sale.

Step 2:

Enter the total number of people in the party, then press the green OK button to proceed.

Step 3:

Select Split Per Couple.

This method will effectively divide the number of payers entered by two, and then divide a transaction into equal values according to that number.

Step 4:

The screen will prompt you with —

• The current transaction number in the sequence (according to number of payers) - the first will say "STARTING TRANSACTION 1 of [X]".

• The total amount due.

• The total amount paid so far.

• The value of the upcoming transaction.

Select Correct to proceed.

Step 5:

Press the green Correct button to confirm the amount to be paid.

Step 6:

Present the card using contactless or chip & PIN as desired.

NOTE: The proceeding screens will vary depending on the type of transaction used, and other settings that are enabled on the terminal. Refer to the other guides available on this website which provide more detail on those processes.

Step 7:

The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.

You do not need to do anything at this stage.

Step 8:

Between each transaction, if the transaction was successful, the screen will display "Transaction Online - APPROVED".

If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.

Step 9:

The screen will then return to display the same information as detailed in step 5, except it will state "STARTING TRANSACTION 2 of [X]".

Select Correct to proceed.

This process will repeat steps 4 to 8 until all transactions are completed, and the total bill is paid up.

Step 10:

After all transactions are complete, if they were successful, the screen will display "Transaction Online - APPROVED".

You do not need to do anything at this stage.

If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.

Step 11:

After a few seconds, the terminal will prompt whether you would like to print a split bill total receipt. Once you select No / OK, the terminal will then return to the Sale screen.

Alternatively, its possible that the terminal will trigger the Digital Receipt option instead of prompting you with the choice to print a receipt. Click here for more information about the Digital Receipt functionality.