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Guide:
Refund (CNP/Manual Entry)
EVO

Please note that the steps shown below and in the photos can vary slightly, but the overall process should be the same.


Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.


Step 1:

From the Sale screen, press the arrow in the top left corner of the screen.


Step 2:

Select Refund.


Step 3:

Enter your Merchant Password, press the green OK button to proceed.


Step 4:

Enter the desired amount to refund, press the green OK button to proceed.


Step 5:

Press the green Correct button to confirm the amount entered.


Step 6:

Press the green Manual button to begin the manual entry.


Step 7:

Enter the long card number of the payment card. Press the green OK button to proceed.


Step 8:

Enter the expiry date of the payment card. Press the green OK button to proceed.


Step 9:

Select whether this is a Mail order or Telephone order.


*** If this is a Mail order, skip Step 8, and follow from Step 9 ***


Step 10:

If you selected Telephone order on the last screen, the terminal will ask for the CVV code for the payment card. This is the 3-4 digit code found usually on the back of the payment card.


Enter the CVV code of the payment card. Press the green OK button to proceed.


Step 11:

Enter the postcode associated with the account holder of the payment card - numerical values only, for example: the postcode AA1 2BB would be “12”. Press the green OK button to proceed.


NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.


Step 12:

Enter the Address associated with the account holder of the payment card - numerical values only, for example: the address 11 Example Road would be “11”. Press the green OK button to proceed.


NOTE: This step can be skipped at your discretion, by leaving the field blank and pressing green OK button.


Step 13:

The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.

You do not need to do anything at this stage.


Step 14:

If successful, the screen will display "Transaction Online - APPROVED".

You do not need to to anything at this stage.


If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.


Step 15:

After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.

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