COVID-19 
Castles UK & Ireland Ltd continues to operate as normal and we are here to support you. We continue to closely monitor the situation, and will change our approach as a result of further updates from the government. 

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Cleaning your products
 

WARNING: DO NOT SPRAY ANY LIQUIDS DIRECTLY ONTO

THE TERMINAL. DO NOT USE  ABRASIVE CLEANERS. 

Switch off and unplug the mains power supply unit from the terminal, Pin Pad, charging station and WiFi access point where applicable. Carefully note how cables are connected and disconnect them before cleaning.
 

Apply antibacterial spray to a clean, soft, non-abrasive, low lint cloth and wipe carefully.

Antibacterial wipes can be used with light pressure so as to ensure that liquid does not enter the terminal.

We we will shortly be upgrading our telephony platform to ensure we

continue to have a robust and resilient platform to support our customers. 

 

The upgrade will be completed on Thursday 21st October 2021 and as a result the technical support helpdesk will be unavailable for approximately 3 hours between 17:00 and 20:00 BST.

 

Should you wish to contact us during this period, you can E-Mail us at escalations@castlestech.com, and we will respond to your queries as soon as possible. 
We have arranged for extra staff to be available to monitor this mailbox during this time to assist with any potential queries.

 

Alternatively, you can visit www.castlestechemea.com/help where you will find an extensive range of guides to help resolve any technical problems.

 

After 20:00 BST, you will be able to call for assistance using your standard support number.

We apologise in advance for any inconvenience this may cause during this period, and appreciate your support in managing this upgrade.