All transactions declining/failing? - Check internet or phone line is working. Switch power off at the power socket, check all cables connected, switch back on and hold down the power button to turn on.
Blank screen or loss of power? - Check power cable, check socket is on and working. Make sure the power cable is locked in position underneath the cable tidy. Press the power button to turn on.
How do I complete my End of Day Banking Procedure/Settlement? - It is best practice to complete this at the end of business every day.
1. Press red ‘X’ button on the terminal keypad
2. When the terminal is displaying ‘Enter amount’ screen press ‘F1’ key
3. Select 'Batch' then ‘Settle - enter password ‘0000’ and then press green ‘OK’
4. Follow on-screen instructions
Terminal displays 'Acquirer Disabled' - This means the connection has been lost with the acquirer and needs to be reconnected again, please call our Helpdesk.
Software Upgrade - Click the link below for full instructions