Guide:
Completion Chip & PIN
Elavon
Please note that the steps shown below and in the photos can vary slightly, but the overall process should be the same.
Please also ensure that your terminal is not in training mode if you are using the terminal in a live setting.
Step 1:
From the Sale screen, press the arrow in the top left corner of the screen.
Step 2:
Select Others.
Step 3:
Select Completion.
Step 4:
Enter the amount that the Pre-Auth was authorised for. Press the green OK button to proceed.
Step 5:
Enter the Host Ref No that can be found on the receipt from the Pre-Auth. Press the ✓ button in the bottom right corner of the keyboard.
Step 6:
Press the green Correct button to confirm the amount entered.
Step 7:
Insert the card that was used in the Pre-Auth.
Step 8:
The cardholder is required to enter their PIN, followed by pressing the green OK button to confirm.
Step 9:
When prompted, remove the card from the Chip & PIN reader.
Step 10:
The terminal will display a "Processing" message on screen while the Acquirer determines if the transaction is approved or declined.
You do not need to do anything at this stage.
Step 11:
If successful, the screen will display "Transaction Online - APPROVED".
You do not need to to anything at this stage.
If you see any other message, this could mean you are experiencing connection problems, or there is a problem with the transaction. Please contact the technical support helpdesk and/or Acquirer if you are unsure.
Step 12:
The terminal will now print a receipt for the cardholder to sign, and the terminal will prompt whether the signature matches the card.
Select YES to confirm the signature matches. The terminal will then print another receipt and return to the Sale screen after a few seconds.
If you select NO - this will void the transaction and print a receipt to confirm this and return to the Sale screen after a few seconds.
Step 13:
After a few seconds, the terminal will prompt whether you would like to print a customer copy (receipt). Once you select No/OK, the terminal will then return to the Sale screen.